DETAILS
*Bed Pan or Bucket must be purchased separately.
4Mobility WA offers rental services for bedside commodes, providing convenient and comfortable solutions for individuals requiring assistance with their personal care routines. These commodes are designed for ease of use and accessibility, ensuring a comfortable and hygienic experience. For more information on renting a bedside commode from 4Mobility WA, please visit our store.
TERMS & CONDITIONS
CLEANING & HYGIENE
As you prepare to initiate the return process for the product, please consider that it will be reallocated to another individual. Consequently, it is imperative to uphold the cleanliness and hygiene of the product in observance of our rigorous hygiene protocol. Your cooperation is greatly appreciated.
RENTAL PRODUCT
Please note that the rental product may vary from the photo. The photos are for illustrative purposes only.
PURPOSE OF DEPOSIT AMOUNT
Kindly note the following policy: In the event that a product necessitates repair, maintenance, or is found to be in a broken condition upon return, the deposited amount may be utilized to cover the associated expenses. Our specialized team will conduct a comprehensive assessment to identify any such requirements and will promptly communicate with you, if necessary, prior to the utilization of the deposit for repair purposes.
Please be advised that we retain the discretion to refuse product returns in instances where the returned product is deemed to be in an irreparable condition or in cases where the repair costs are deemed to be prohibitive. Under such circumstances, the customer shall have the option to retain the rented products, with the deposit deemed non-refundable. Additionally, any excess costs in relation to the product value or repair expenses surpassing the deposit amount shall be incumbent upon the customer.
This directive encompasses a broad spectrum of items including, but not limited to, adjustable beds, hoists, and recliner chairs.
FULLY REFUNDABLE DEPOSIT
Please bear in mind the following details: Upon inspection of the product you have returned in a satisfactory, decent, and usable state, a fully refundable deposit will be credited to your account. Any incidental payment transfers and relevant surcharges may be deducted from your deposit, potentially resulting in a marginal variance between your initial deposit and the amount receivable. The deposit, subject to the payment systems and banks of third parties, may take 5 to 7 business days to be credited into your account. Should you not receive your deposit, it is advisable to reach out to us via email or phone during business hours.
LATE TO RETURN
An additional charge will be levied if the customer fails to return the product by the specified due date and time. In the event that the due date falls on a Saturday, Sunday, or public holiday, the customer is permitted to return the product on the earliest following Monday without incurring supplementary fees. The daily charge will be computed by dividing the total weekly cost by seven. This sum is to be remitted by the customer or can be offset against the deposit.
EARLY RETURN
Should the customer wish to initiate an early return of the product, the process can be easily facilitated. The payable amount will be calculated based on the minimum rental duration, with any surplus funds being refunded to you as necessary.
RENTAL EXTENSION
Customers are encouraged to contact us either by phone or email in order to provide their personal information, including their full name, contact number, and invoice number. This will facilitate the process of extending the rental duration and completing the outstanding payment.
WAYS OF DEPOSIT REFUND
We are committed to refunding your deposit using the original payment method employed for the initial transaction. Should the original method become unavailable, we will promptly identify an alternative approach to refund your deposit.
SHIPPING & COLLECTION
Should the customer request delivery and collection of the product from a specified location, an additional charge will be assessed based on the product's weight, manual handling, assembly, transit time, and transportation. This fee is to be remitted in advance and is non-refundable in the event that the customer opts to personally return the product after covering the shipping and collection costs.
REPAIR DURING RENTAL PERIOD
In the event that repair or maintenance is necessary during the rental period, 4Mobility will assess the product and undertake required actions such as repair, replacement, or refund. However, the decision to repair or replace depends on cost, time, and availability. Customers will not incur charges during the repair or replacement period. If neither repair nor replacement is feasible, the customer will receive a refund for the remaining amount after appropriate calculations. Any costs associated with these circumstances will be evaluated and mutually agreed upon by 4Mobility and the customer.
NDIS PARTICIPANTS
When placing an order, the support coordinator, support worker, guardian, plan managers, or the NDIS participant themselves are required to provide essential details, including the NDIS Number, Full Name, Date of Birth, Plan Start and End Date, Plan Manager's details, Invoice email, and any other relevant information necessary for the claiming process.
For additional terms and conditions, please refer to our website or contact us directly.
