Privacy policy

 

4Mobility WA – Privacy Policy

Last Updated: July 8, 2025

At 4Mobility WA, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, store, or services (the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to how we handle your information, in line with Australian privacy laws.

1. Personal Information We Collect

We collect and process personal information that can identify you or be reasonably linked to you. This includes:

  • Contact details: Name, email address, phone number, billing and shipping addresses.

  • Financial information: Credit/debit card details, payment confirmation, and transaction details.

  • Account information: Username, password, security questions, and preferences.

  • Transaction history: Items viewed, purchased, returned, exchanged, or added to wishlists or carts.

  • Communications: Information you share with us via email, phone, or live chat (e.g., customer support queries).

  • Device information: IP address, browser details, and device identifiers.

  • Usage data: How you interact with our Services, including navigation activity.

2. How We Collect Personal Information

We collect your information:

  • Directly from you when you:

    • Create an account.

    • Make a purchase or rental.

    • Contact us for support or assistance.

  • Automatically when you use our website or services, through cookies and similar technologies.

  • From third parties such as payment processors, delivery providers, or marketing partners.

3. How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our Services: Process orders, deliver products, facilitate returns, and remember your preferences.

  • Communicate with you: Send updates about your account, orders, or rentals and respond to your queries.

  • Marketing and promotions: Send promotional emails or show you tailored advertisements (you can opt out anytime).

  • Ensure security and prevent fraud: Protect your account and our Services from unauthorized access or misuse.

  • Meet legal obligations: Comply with laws, respond to valid legal requests, or resolve disputes.

4. Disclosure of Personal Information

We may share your information:

  • With Shopify, which powers our store and hosts your data securely.

  • With service providers (e.g., payment processors, IT support, shipping companies) to perform functions on our behalf.

  • With business and marketing partners, as permitted by law, for targeted advertising.

  • When legally required, such as responding to government or law enforcement requests.

  • During business transfers like mergers or acquisitions.

5. Cookies & Third-Party Links

Our website uses cookies and similar technologies to enhance your shopping experience. You may adjust your browser settings to disable cookies; however, this may limit functionality.

Our Services may link to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

6. Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect information from minors. Parents or guardians may contact us if they believe their child has provided personal information.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your personal information.

  • Correct or update inaccurate information.

  • Request deletion of your personal information.

  • Opt-out of marketing communications at any time (unsubscribe links are included in our emails).

You may exercise these rights by contacting us (details below).

8. Security & Data Retention

We use reasonable safeguards to protect your personal information, but no method is 100% secure. We retain your information only as long as necessary for the purposes outlined or as required by law.

9. International Transfers

Your data may be stored or processed outside Australia, including in countries where privacy laws may differ. By using our Services, you consent to such transfers.

10. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to lodge a complaint, please contact us:

📞 Phone: 0492 469 374 | 0436 845 343
📧 Email: info@4mobility.com.au
🏢 Address: 4/12 Sutton Street, Mandurah, WA 6210, Australia
🌐 Website: https://4mobility.com.au/