Hire & Rental Terms and Conditions

These terms apply to all equipment hired from 4 MOBILITY PTY LTD (ABN 38 662 077 385), trading as 4Mobility WA – Mandurah, 4/12 Sutton Street, Mandurah WA 6210. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.

How hiring works

  • Check availability first. Hire stock is limited. Please call 0492 469 374 / 0436 845 343 or email info@4mobility.com.au before ordering so we can confirm the item, size and dates.
  • Weekly pricing. Hire is charged per week. Each product shows its weekly rate and any minimum hire period (for example, some items have a minimum of 4 weeks).
  • Refundable deposit. Most items require a refundable deposit, shown on the product page. There is no maintenance fee.
  • Payment. Hire charges and the deposit are paid before the hire starts.
  • Images. Photos are for illustration only. The item supplied may differ in brand, colour, size or model while providing the same function.
  • Pick-up. Items can be collected from our Mandurah store, Monday to Friday 10am–4pm (excluding public holidays), by arrangement.

Extending your hire

To extend, contact us by phone or email with your full name, contact number and invoice number before your due date. Extensions are charged weekly and must be paid in advance.

Returning the equipment

  • Cleaning and hygiene. Equipment is re-hired to other people, so please return it clean and in a hygienic condition.
  • Late returns. If an item is returned after the due date, a daily charge applies (the weekly rate divided by 7). This can be paid separately or deducted from the deposit. If the due date falls on a Saturday, Sunday or public holiday, you can return the item on the next business day without an extra charge.
  • Early returns. You’re welcome to return an item early. The hire is charged for at least the minimum hire period, and any amount paid beyond that is refunded.

Your deposit

  • When the item is returned in a clean, satisfactory and usable condition, your deposit is refunded in full.
  • If the item needs repair, cleaning or is returned broken, our team will assess it and contact you before any of the deposit is used to cover the cost. If the cost is more than the deposit, the difference is payable by the customer.
  • If an item is returned beyond repair, or repair costs are excessive, we may decline the return. In that case you may keep the item and the deposit is not refunded. This can apply to items such as adjustable beds, hoists and recliner chairs.
  • Deposits are refunded to the original payment method where possible (otherwise we’ll arrange another method). Bank transfer fees or surcharges may be deducted. Refunds can take 5–7 business days to appear depending on your bank – contact us if you haven’t received it.

Delivery and collection

Delivery and collection can be arranged for an extra charge based on the item’s weight, handling, assembly, travel time and distance. This charge is paid in advance and isn’t refunded if you later choose to return the item yourself. Large items are delivered within WA only. Delivery times are estimates and depend on availability.

Repairs during the hire

If an item needs repair during the hire (not caused by misuse or damage), contact us. We’ll assess it and repair or replace it where possible, depending on cost, time and availability. You won’t be charged for the time the item is being repaired or replaced. If neither is possible, we’ll refund the unused part of the hire. Any other costs will be discussed and agreed with you.

NDIS participants

NDIS participants are welcome. When ordering, the participant, support coordinator, guardian or plan manager needs to provide the NDIS number, full name, date of birth, plan start and end dates, plan manager details and the invoice email address, plus anything else needed for claiming.

Questions

Call 0492 469 374 / 0436 845 343, email info@4mobility.com.au, or visit us at 4/12 Sutton Street, Mandurah (entrance on Tuckey Street), Monday to Friday 10am–4pm.