FAQ

Add items to your cart and check out online, call us on 0492 469 374 or 0436 845 343, or visit our Mandurah showroom Monday to Friday, 10am–4pm.

You can pay securely at checkout by card, digital wallets such as Apple Pay, Google Pay and Shop Pay, and Afterpay on eligible orders. All prices are in Australian dollars and include GST.

Yes. Email info@4mobility.com.au or call us with the products you need. We can provide written quotes for NDIS participants, plan managers, support coordinators and occupational therapists.

Yes. 4 MOBILITY PTY LTD is a registered NDIS provider (Provider No. 4050122391). We work with self-managed, plan-managed and NDIA-managed participants.

Place your order or ask for a quote and give us your NDIS number, plan manager details and plan dates. We send the invoice or claim, and dispatch once payment or approval is confirmed.

Yes. Self-managed participants can order and pay online as normal, then claim from their plan using our tax invoice.

Delivery usually takes 4–12 working days, depending on stock availability, your location and the carrier. We will let you know if an item will take longer.

Small and standard items are delivered Australia-wide. Large and heavy items such as lift chairs, beds, power wheelchairs and scooters are delivered within Western Australia only.

Delivery costs are calculated at checkout based on the items and your address, so you always see the cost before you pay.

Yes. Choose Pickup at checkout and collect free from 4/12 Sutton Street, Mandurah WA 6210. The entrance is on Tuckey Street. Please wait for our ready-for-pickup message first.

4/12 Sutton Street, Mandurah WA 6210, in the corner building at Sutton and Tuckey Streets. The entrance is on Tuckey Street. We are open Monday to Friday, 10am–4pm.

Selected display items can be seen and tried in our showroom. Not every product is on display, and hygiene items such as toilet, shower and continence products cannot be trialled. Please call ahead to check an item is available.

Yes, OTs and physiotherapists are welcome to visit with clients to look at selected display equipment. Please call ahead so we can have items ready.

Please see our Refund policy for full details. For hygiene and safety reasons, some items such as toilet, bathroom, continence and personal-use products can't be returned unless faulty or not as described. Your rights under the Australian Consumer Law are not affected.

Contact us within 48 hours with photos of the item and packaging and we will arrange a fix, replacement or refund.

Yes. Products come with the manufacturer's warranty, and we help you with any warranty claim. Your rights under the Australian Consumer Law also apply.

Yes. We hire selected equipment such as wheelchairs, scooters, lift recline chairs, walkers and shower chairs. See our Equipment Hire collection or call us for availability.