Refund policy

4Mobility WA – Return & Refund Policy

At 4Mobility WA, we take pride in providing high-quality products and services to our customers. We understand there may be occasions where you need to return a product. This policy outlines your rights and our process for returns, exchanges, and refunds, in accordance with Australian Consumer Law (ACL).

1. Acceptable Reasons for Return

You may return goods purchased from 4Mobility WA under the following circumstances:

  • Breach of Guarantee: If a product fails to meet the consumer guarantees under Australian Consumer Law (e.g., not of acceptable quality, not fit for purpose, or not as described).

  • Breach of Express Warranty: If a product breaches a specific warranty provided by 4Mobility WA or the manufacturer, and the product is returned in accordance with the warranty terms.

❌ Please note: We do not accept returns for the following reasons:

  • Change of mind.

  • Wrong product selection.

  • Finding the product cheaper elsewhere.

2. Assessment of Returned Products

Before accepting a return, 4Mobility WA will assess the product to determine its eligibility for return. To initiate this process, please ensure:

✅ You provide valid proof of purchase (e.g., invoice or receipt from 4Mobility WA).
✅ The product is in its original condition – unaltered, unmarked, undamaged – and includes all accessories, manuals, tags, and packaging supplied.

⚠️ During this assessment period, the goods will not yet be considered accepted for return.

3. Non-Returnable Products

For health and hygiene reasons, we are unable to accept returns on the following items unless they are faulty:

  • Products that have been soiled, exposed to biological contamination, or used.

  • Personal care items such as bathroom aids, hygiene slings, continence products, pillows, bedding, undergarments, stockings, compression garments, supports, and braces.

  • Personal kitchen aids, cutlery, and crockery.

4. Electrical Items

For all electrical products, returns or refunds are not accepted if the box has been opened or the seal has been broken, unless the product is faulty or not functioning as intended.

5. Customized or Special Orders

Products that have been:

  • Custom-built or modified to your specific requirements, or

  • Specially ordered and not part of 4Mobility WA’s regular stock,
    cannot be returned unless the supplier accepts the return.

6. Restocking Fee

In exceptional circumstances where a return is approved outside of Australian Consumer Law, a restocking fee of 20% may apply. Customers will be notified of this fee prior to the return being processed.

7. Delivery Charges for Returns

  • If a product is confirmed to breach consumer guarantees under Australian Consumer Law, 4Mobility WA will cover the cost of return shipping.

  • If no breach is found, return shipping will be at the customer’s expense.

8. Refund Process

  • Approved refunds will be issued to the original payment method (e.g., credit card, bank transfer).

  • Cash refunds are not provided, even for purchases made in cash.

  • Refunds will be processed within 5–7 business days of approval.

9. Responsibility for Delivered Parcels

Once a parcel is marked as “Delivered” or “Delivery Confirmed” by the courier:

📦 If the parcel is lost, stolen, or taken after delivery (e.g., from a “safe place” as per delivery instructions), 4Mobility WA is not responsible for any loss.
We recommend providing a secure delivery address and selecting signature-on-delivery where possible.

10. 7-Day Return Window

Eligible items can be returned within 7 days from:

  • The date of invoice,

  • The date of delivery, or

  • The date of collection/pickup (for Click & Collect orders).

Returned products must meet the conditions outlined above to qualify for a refund or exchange.

Contact Us

For assistance with returns, exchanges, or refunds, please contact our team:

📞 Phone: 0492 469 374 | 0436 845 343
📧 Email: info@4mobility.com.au
🏢 Visit Us: https://4mobility.com.au/

We’re here to help and committed to ensuring your experience with 4Mobility WA is as smooth as possible.