Frequently Asked Questions

🌏 Currently, we do not offer international shipping.

📦 We only ship within Australia at this time. This ensures we can provide reliable delivery services and support for all our customers.

💡 If you’re outside Australia and interested in our products, please contact us at info@4mobility.com.au to discuss possible options.

🚚 Our delivery fees vary depending on your location, the size of the item, and the type of delivery service you choose:

✅ Standard Delivery: From $10 (calculated at checkout based on your address).
✅ Express Delivery: Available for an additional charge in selected areas.
✅ Large or bulky items: May incur higher delivery fees due to their size and weight.

💡 You can view the exact delivery fee at checkout before completing your order.

📞 Need a delivery quote?
Contact us at info@4mobility.com.au or call 0492 469 374 | 0436 845 343 for assistance.

If your order hasn’t arrived:

1️⃣ Check your tracking link
You’ll find a tracking number in your shipping confirmation email or SMS. This provides up-to-date information about your package’s location and estimated delivery date.

2️⃣ Look for delivery updates
Sometimes carriers leave packages in safe places or with neighbors. Check around your property and ask anyone in your household.

3️⃣ Still can’t find it?
If the tracking shows “delivered” but you didn’t receive it, or if it’s stuck in transit, please contact our support team. We’ll investigate with the courier and guide you on the next steps.

🚨 Important:
Once the parcel is marked as “delivered” by the carrier, we are not responsible for any theft or loss that occurs after delivery (e.g., if the parcel is taken from your doorstep). Please ensure someone is available to receive the delivery or consider using a secure address.

📞 Contact us for assistance:
📧 info@4mobility.com.au
📱 0492 469 374 | 0436 845 343

While we take great care to ensure every item is checked before shipping, rare defects can occur.

📸 What to do:

1. Take clear photos of the defect and the packaging (if damaged).

2. Contact our support team with your order number and photos to verify if the item is eligible for a replacement or refund.

📞 We’re here to help:
📧 info@4mobility.com.au
📱 0492 469 374 | 0436 845 343

We’ll review your request promptly and guide you through the next steps.

📦 Processing Times:

• Standard orders are typically processed within 3-5 business days.

• During busy periods or public holidays, processing times may be slightly longer.

🚚 Shipping Times:

• Standard shipping: Usually arrives within 1–2 weeks (depending on your location).

• Special Order Item shipping: Arrives late from the manufacturer, within 3–5 weeks.

📲 Track Your Order:
Once your order has shipped, you’ll receive a tracking link via email or SMS. You can monitor your delivery status on our tracking page and sign up for alerts on the courier’s website for real-time updates.

📞 Need help?
If you haven’t received your order within the estimated timeframe, contact us at info@4mobility.com.au or call 0492 469 374 | 0436 845 343.

🔧 Most products require minimal assembly and come with easy-to-follow instructions.

✅ For small items: These are typically delivered fully assembled or in a ready-to-use state.

• For shipped orders 📦, these items may arrive partially assembled or fully unpacked box for safe transport. 

✅ For larger items (e.g., mobility scooters, beds, or lift chairs):

• If delivered locally 🚚, we can arrange assembly and setup for you (additional fees may apply).

• For shipped orders 📦, these items may arrive partially assembled for safe transport.

📞 Need assembly help?
Contact us at info@4mobility.com.au or call 0492 469 374 | 0436 845 343 to discuss setup options.

✅ Yes! At 4Mobility WA, we understand how important it is to find the right mobility or daily living aid. That’s why we offer trial options on selected products.

📞 How it works:

• Contact us to check if the product you’re interested in is available in store trial.

• Trials can be arranged in-store 🏪 only.

• Our team will guide you through the features to help you make an informed choice.

💡 NDIS participants may also be able to trial products as part of their plan.

📧 To arrange a trial, contact us at:
info@4mobility.com.au | 0492 469 374 | 0436 845 343

🏪 Yes! You’re welcome to visit our physical store to explore our range of mobility aids and speak with our friendly team in person.

📍 Store Address:
4/12 Sutton Street, Mandurah WA 6210 (corner of Sutton and Tuckey Street)

🕒 Business Hours:
Monday to Friday: 10:00 AM – 5:00 PM
Closed on Weekends & Public Holidays

📞 Need directions or want to check stock?
Call us on 0492 469 374 or 0436 845 343 before visiting.

📞 Phone:
0492 469 374 | 0436 845 343

📧 Email:
info@4mobility.com.au

🏪 Visit Us (In-Store):
4/12 Sutton Street, Mandurah WA 6210 (corner of Sutton and Tuckey Street)

🕒 Business Hours:
Monday to Friday: 10:00 AM – 5:00 PM
Closed on Weekend & Public Holidays

💬 Other Ways:
You can also reach us via our website contact form or message us on Facebook/Instagram for quick responses.

📦 Hiring from 4Mobility WA is simple and hassle-free:

1️⃣ Browse & Choose from Hire Catagory:
View our range of hire products online or visit our store to see them in person.

2️⃣ Book Your Hire:
Call us on 0492 469 374 or 0436 845 343, or email us at info@4mobility.com.au to check availability and reserve the product you need.

3️⃣ Delivery or Pick-Up:
We offer flexible options – you can pick up the item from our store 🏪 or arrange delivery 🚚 (fees may apply).

4️⃣ Hire Period & Return:
You can hire for short or long-term periods. When you’re done, simply return the product or contact us to arrange collection.

💡 NDIS participants can also hire products as part of their plan (self-managed, plan-managed or agency-managed).

📝 Getting a quote from 4Mobility WA is quick and easy:

1️⃣ Call or Email Us
📞 0492 469 374 | 0436 845 343
📧 info@4mobility.com.au
Let us know the product(s) you’re interested in and any specific requirements.

2️⃣ Visit Us In-Store
Our friendly team can prepare a quote for you on the spot.

3️⃣ For NDIS Participants
We can provide official quotes for self-managed, plan-managed, or agency-managed participants to submit to their plan managers or the NDIS for approval.

✅ Quotes are valid for a set period and can include delivery and setup costs if needed.

🚀 4Mobility is a trusted Australian provider of mobility, accessibility, and daily living aids. We are dedicated to helping individuals maintain their independence and improve their quality of life.

Our range includes:
✅ Mobility scooters, wheelchairs, and walkers
✅ Bathroom and bedroom aids
✅ Daily living and rehabilitation products

We proudly support NDIS participants (self-managed, plan-managed, and agency-managed) and work closely with carers, plan managers, and healthcare providers to deliver the right solutions.

💙 At 4Mobility, your comfort and mobility are our priority.

📄 At 4Mobility WA, we make it simple for NDIS participants to place orders:

1️⃣ Self-Managed Participants
✔ Place your order online, in-store, or by phone.
✔ When ordering online, select the “NDIS Payment” option at checkout to place your order without upfront payment.
✔ We’ll send you a tax invoice to claim directly from the NDIS.

2️⃣ Plan-Managed Participants
✔ Place your order and provide your plan manager’s details.
✔ We’ll send the invoice directly to your plan manager for payment approval.

3️⃣ Agency-Managed Participants (NDIA)
✔ Contact us with your NDIS number and details.
✔ We’ll process the order and claim payment directly from the NDIS on your behalf.

✅ NDIS Registered Provider Number: 4050122391

📞 Need help?
Email info@4mobility.com.au or call 0492 469 374 | 0436 845 343, and our team will guide you step by step.

✅ Yes! 4Mobility WA is proud to support NDIS participants (Provider Number: 4050122391).

We work with:
🤝 Self-managed participants – we provide invoices directly to you.
📄 Plan-managed participants – we send invoices to your plan manager.
🏢 Agency-managed participants – we can claim directly from the NDIS on your behalf.

💡 Our team is here to help you select the right products and guide you through the NDIS process.

📞 Need assistance?
Contact us at info@4mobility.com.au or call 0492 469 374 | 0436 845 343 for NDIS enquiries.

✅ Yes! Every purchase from 4Mobility WA comes with a tax invoice for your records.

📧 Online Orders:
Your invoice will be emailed to you automatically after your order is confirmed.

🏪 In-Store Purchases:
We provide a printed or digital tax invoice at the time of purchase.

🤝 NDIS Participants:

• Self-managed: We’ll issue an invoice for you to claim.

• Plan-managed: We send the invoice directly to your plan manager.

• Agency-managed: We process the claim and invoice directly through the NDIS portal.

📞 Need another copy?
Contact us at info@4mobility.com.au or call 0492 469 374 | 0436 845 343, and we’ll resend it to you.

✅ Yes! 4Mobility WA offers flexible Buy Now, Pay Later options so you can shop now and pay over time.

💸 Available services include:

• 🅰️ Afterpay

• 🟣 Zip

• 🅺 Klarna

📦 You can select your preferred option at checkout for online orders.

🏪 For in-store purchases, Buy Now, Pay Later is also available – ask our team for assistance.

At 4Mobility WA, we understand how important it is to get the best value for your money. As a local business, we work hard to keep our prices competitive while covering the costs of bringing quality products into our store and delivering them to your doorstep.

❌ We are not always able to match prices from larger retailers or online marketplaces.

✅ However, don’t lose hope! For some products, we may be able to match a price – or offer you the best possible deal we can.

📞 If you’ve seen a lower price elsewhere, contact us at:
📧 info@4mobility.com.au
📱 0492 469 374 | 0436 845 343
Our team is happy to check and see what we can do for you.

❌ We currently do not offer cash on delivery for online purchases. All orders must be paid in full at checkout using one of our accepted payment methods.

🏪 In-store purchases:
✅ Yes, we accept cash payments for in-store purchases.

💳 We accept major cards, digital wallets (Apple Pay, Google Pay, Samsung Pay), PayPal, and Buy Now Pay Later options like Afterpay, Zip, and Klarna.

We accept a wide range of payment options for your convenience:

💳 Cards & Wallets (Online Orders)
✅ VISA, MasterCard, American Express, Discover
✅ PayPal, Apple Pay 🍎, Google Pay 🤖, Samsung Pay 📱
✅ Most major digital wallets and secure checkout methods

💸 Buy Now, Pay Later
✅ Afterpay 🅰️, Zip 🟣, Klarna 🅺

🏪 In-Store Orders
✅ All major bank cards (a small card surcharge applies for in-store payments)
❌ We do not accept cash on delivery.

🤝 NDIS Participants
✔️ Self-managed: We provide an invoice directly to the participant
✔️ Plan-managed: We send the invoice to your plan manager for payment
✔️ Agency-managed: We can claim directly from the NDIS on your behalf

ℹ️ Please note: Available payment methods may vary depending on your region and order type.

📦 Currently, we do not accept used products for donation or resale.

As a healthcare and mobility provider, we are committed to maintaining the highest hygiene and safety standards for our customers. For this reason, all products sold by 4Mobility WA must be brand new and meet strict quality requirements.

💡 If you have a pre-loved mobility aid or equipment in good condition, we recommend donating it to a local charity, community group, or organisation that supports people in need.

📞 Need advice?
Contact us at info@4mobility.com.au or 0492 469 374 | 0436 845 343, and we can help guide you to relevant donation programs in your area.

If you need to update or change your order, please contact our support team as soon as possible or give us a call during business hours.

📦 Important: Once your order has been shipped, we’re unable to make any changes. In that case, you would need to place a new order.

🛡️ Warranty periods differ depending on the item purchased. Please review the product details carefully before placing your order. The warranty period begins on the day your item is delivered.

📞 For a quicker resolution, you can contact the product manufacturer directly using their contact details provided in the product manual or warranty card.

❌ Please note: Warranties do not cover damage caused by misuse, accidents, or general wear and tear.

📞 Need more help with a warranty claim?
Contact us at info@4mobility.com.au or call 0492 469 374 | 0436 845 343 and we’ll guide you through the process.

Once we receive your returned item and it has been inspected, we initiate the refund immediately. All major credit card providers typically take 5–7 business days to process the refund before it appears in your account.

✅ If you paid via bank transfer or other methods, processing times may vary slightly depending on your payment provider.

📞 Need help?
If you haven’t seen the refund after 7 business days, please contact us at:
📧 info@4mobility.com.au
📱 0492 469 374 | 0436 845 343

⚠️ We’re here to help if you’ve received a faulty product.

1️⃣ Check your warranty period
Warranty periods vary depending on the product. You can find this information in the product details or warranty card.

2️⃣ Contact us
📧 Email: info@4mobility.com.au
📞 Phone: 0492 469 374 | 0436 845 343
Please provide your order number, details of the fault, and clear photos or videos to help us assess the issue.

3️⃣ Contact the manufacturer (quicker)
📞 For a quicker resolution, you can also contact the product’s manufacturer directly using their contact details in the product manual or warranty card.

✅ Once we receive your information, we’ll guide you through the next steps, which may include repair, replacement, or refund depending on the situation and warranty coverage.

❌ Please note: Warranties do not cover damage caused by misuse, accidents, or general wear and tear.

At 4Mobility WA, we want you to be confident in your purchase. Our return policy complies with Australian Consumer Law to ensure a fair process:

✅ Returns are accepted if:

• The product is faulty, damaged, or does not meet a consumer guarantee.

• The product breaches any express warranty provided by 4Mobility WA or the manufacturer.

❌ Returns are not accepted for:

• Change of mind, incorrect selection, or finding the item cheaper elsewhere.

• Hygiene-sensitive items (such as bathroom/toilet aids, pillows, bedding, continence products, etc.) unless faulty.

📄 Conditions for Returns:

• The product must be in original, unused condition with all packaging, tags, and accessories included.

• Valid proof of purchase is required.

📦 Refunds
If eligible, refunds will be processed back to your original payment method (credit card, EFT, etc.).

📞 For assistance, please contact us at:
Email: info@4mobility.com.au
Phone: 0492 469 374 | 0436 845 343

✅ We accept returns in the following situations:

• When a Consumer Guarantee under Australian Consumer Law (ACL) or other applicable consumer protection laws or regulations requires a return.

• When there is a breach of any express warranty provided by 4Mobility WA or the manufacturer, and the goods are returned in accordance with the terms of that warranty.

• When our 7-Day Change of Mind Return Policy applies (conditions apply).

• When we are correcting an incorrect order or supply.

❌ Returns will not be accepted for:

• Change of mind on hygiene-sensitive items (e.g., bathroom aids, pillows, bedding, continence products), unless they are faulty.

• Products not in their original, unused condition, or missing packaging and accessories.

📄 Return Conditions:

• A valid proof of purchase is required.

• The item must be returned within the timeframe specified in our policy.

📞 Need to request a return?
Email us at info@4mobility.com.au or call 0492 469 374 | 0436 845 343 for assistance.